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Florida Lottery Closes Prizes Claim Offices, Says You Can Mail Winning Tix


As you know, to minimize exposure as much as possible, all Lottery offices closed to the public on March 23 and remain closed until further notice. During this closure, all player services are being conducted via phone, email, and mail.

As we continue to navigate this unprecedented time, the health and wellbeing of our players and employees remains our number one priority. While there is currently no set date to reopen Lottery offices to the public, we are working diligently on strategies to restore normal Lottery business operations once it is deemed safe to do so.

If you have a winning ticket, we encourage you to mail them to Florida Lottery Headquarters or a Florida Lottery district office to claim your prize.

For faster processing, mail prizes of less than $250,000 to your nearest district office!

Your nearest Florida Lottery District Office is:


11760 Metro Parkway

Fort Myers, FL 33966

(239) 278-7111

All claim deadlines have been extended by 90 days, giving you the option to hold on to winning tickets until offices reopen to the public.For information about the documentation needed to claim a Lottery prize during this office closure, visit

The Florida Lottery is continuing to actively monitor the COVID-19 outbreak and is taking every precaution to help keep its employees, players, retailers, and vendors as safe as possible. For up to date information relating to COVID-19 please visit the Florida Department of Health’s website at,

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