City of North Port is Currently Unable to Mail or Email Utility Bills

City of North Port is Currently Unable to Mail or Email Utility Bills

North Port Utilities has been delayed in issuing hard copy customer bills and e-bills at the regularly scheduled time due to network issues. Additionally, no shut offs will be performed and late fees will not be charged during this unique situation. If desired, customers can make payments in person, online or by phone. Payments will be credited and remain pending on your account until the network issues are resolved.

To make a payment on your utilities account, please call 1-855-941-4636 or visit our online payment page on our website: https://npor-egov.aspgov.com/Click2GovCXP/index.html

Additionally, you may utilize the North RePort/SeeClickFix platform to communicate with Utilities to report an issue or submit an inquiry. Please visit: https://www.cityofnorthport.com/online-services/

Frequently Asked Questions:

How can I check my balance? Customers can check their balance at any time through pay by phone (1-855-941-4636) or go online to the Utilities online payment page, which may or may not include their most recent billing statement. Customers may also email the Utilities Department at: nputilities@cityofnorthport.com.

Can I make a partial or estimated payment? Yes, partial payments and approximate payments can be made at this time through our phone system, by mail, on our website, or in person at the drive-thru. Partial payments and overpayments are accepted. These payments will be posted to your account and be credited to the bills as they are generated. Please include your account number and address on payments made by mail.

When will bills be coming out? North Port Utilities bills throughout the month. The majority of the City’s North Port Utilities’ customers will receive an estimated bill. A small percentage of customers will receive a bill including the actual reading of the meter based upon usage. We will begin billing again on February 3, 2022, and the due date for bills will remain 21 days from the creation date. Payment may be made up until that date. Until we return to normal operations, we are not issuing any late fees nor shutting off any properties for past due accounts. We will reassess late fees and shut off processes after March 1, 2022. Please note that it will take a couple of months to rectify the billing system. As actual readings on the meters are able to be read based upon usage, adjustments will be made to the North Port Utilities’ customers’ bills.

Can I wait to pay until then? Yes, no late fees nor shut offs will occur until at least March 1, 2022.

Are credit cards accepted at the drive-thru? No. Payments can be made by cash, check, or money order.

If you have further questions, plead visit the City of North Port Utilities Page here: https://www.cityofnorthport.com/government/city-services/utilities