Coming down the aisle on a flight from Phoenix to Dallas, Maddie Peters was bumped by one of the passengers, causing her to spill a tray of drinks on to another person and herself, something she says never happened in her four years at the job.
Turns out, that person... was the CEO of American Airlines. She admits she was "mortified" by what happened, in her detailing of the events on Instagram.
Fortunately, Doug Parker wasn't upset and even went to check on his employee, assuring her that she wasn't fired and that he wouldn't forget her.